Tellers
Career, Salary and Education Information
What They Do: Tellers are responsible for accurately processing routine transactions at a bank.
Work Environment: Most tellers work in bank branches.
How to Become One: Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.
Salary: The median annual wage for tellers is $36,310.
Job Outlook: Employment of tellers is projected to decline 12 percent over the next ten years.
Related Careers: Compare the job duties, education, job growth, and pay of tellers with similar occupations.
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Top 3 Teller Jobs
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Teller- Meadows Branch
- Levo Federal Credit Union
- Worthing, SD
As a Member Service Associate / Teller , you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday ...
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Vault Teller / Backup CSR
- Woodsville Guaranty Savings Bank
- Littleton, NH
The Vault Teller performs a variety of the normal teller functions, as well as being responsible for all vault transactions. They may also help to train less experienced tellers . Responsibilities of ...
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Part-time Teller, Peters Township
- Dollar Bank
- Pittsburgh, PA
You would be a perfect fit for our team if creating an amazing customer experience is your passion As a Teller , you are part of a team whose primary focus is to provide exceptional customer service
What Tellers Do[About this section] [To Top]
Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.
Duties of Tellers
Tellers typically do the following:
- Count the cash in their drawer at the start of their shift
- Accept checks, cash, and other forms of payment from customers
- Answer questions from customers about their accounts
- Prepare specialized types of funds, such as traveler's checks, savings bonds, and money orders
- Exchange dollars for foreign currency
- Order bank cards and checks for customers
- Record all transactions electronically throughout their shift
- Count the cash in their drawer at the end of their shift and make sure the amounts balance
Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer's identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.
In most banks, tellers record account changes using computers that give them easy access to the customer's financial information. Tellers also can use this information when recommending a new product or service.
Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.
Work Environment for Tellers[About this section] [To Top]
Tellers hold about 378,000 jobs. The largest employers of tellers are as follows:
| Credit intermediation and related activities | 97% |
| Management of companies and enterprises | 1% |
The depository credit intermediation industry includes commercial bank branches, where tellers are primarily employed.
Teller Work Schedules
Most tellers work full time.
How to Become a Teller[About this section] [To Top]
Get the education you need: Find schools for Tellers near you!
Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.
Education for Tellers
Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired.
Teller Training
New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.
Advancement for Tellers
Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.
Important Qualities for Tellers
Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.
Detail oriented. Tellers must be sure not to make errors when dealing with customers' money.
Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.
Teller Salaries[About this section] [More salary/earnings info] [To Top]
The median annual wage for tellers is $36,310. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $28,120, and the highest 10 percent earned more than $46,320.
The median annual wages for tellers in the top industries in which they work are as follows:
| Credit intermediation and related activities | $36,280 |
| Management of companies and enterprises | $35,940 |
Most tellers work full time.
Job Outlook for Tellers[About this section] [To Top]
Employment of tellers is projected to decline 12 percent over the next ten years.
Despite declining employment, about 35,100 openings for tellers are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
Employment of Tellers
Historically, job growth for tellers was driven by the expansion of bank branches, where most tellers work. However, the number of bank branches has been in decline due to technological change. As more people use online banking tools, such as mobile check deposits, fewer bank customers will visit the teller window. This should result in decreased demand for tellers.
In addition, automation is expected to lead to fewer tellers per bank branch. For example, video kiosks that allow customers to interact with tellers through webcams at ATMs will allow tellers to service a greater number of customers from one location, reducing the number of tellers needed for each bank.
"Enhanced ATMs" are another form of automation technology. These machines are expected to perform an increasing range of customer service and clerical tasks currently done by tellers, such as issuing debit cards or detecting counterfeit currency. The use of these machines will improve teller productivity and allow workers to focus on only the most complex customer service tasks, which in turn is expected to lower demand for these workers.
| Occupational Title | Employment, 2021 | Projected Employment, 2031 | Change, 2021-31 | |
|---|---|---|---|---|
| Percent | Numeric | |||
| Tellers | 378,000 | 334,300 | -12 | -43,700 |
More Teller Information[About this section] [To Top]
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A portion of the information on this page is used by permission of the U.S. Department of Labor.